FAQs

Frequently Asked Questions

đź’ˇ About Lensly

What is Lensly?
Lensly is a line of smart camera glasses designed to help you capture life from your perspective — hands-free, stylishly, and instantly. Whether you’re traveling, creating content, or just living in the moment, Lensly lets you record videos and photos without bulky gear.

Who are these glasses for?
Anyone who loves to capture life — creators, vloggers, travelers, athletes, and everyday adventurers. Lensly is built for comfort, clarity, and creativity.


📸 Product & Features

How do Lensly glasses work?
Simply tap the side of your Lensly frame to start recording. The built-in HD camera captures your POV footage and stores it directly on the device. You can transfer your videos to your phone using the included cable or via wireless connection (model-dependent).

Do they record audio too?
Yes, Lensly glasses include a discreet built-in microphone for clear, natural sound capture.

What’s the video quality?
Lensly glasses record in Full HD 1080p resolution (select models support up to 4K) for crisp, realistic footage.

How long does the battery last?
Battery life varies by model but typically lasts 60–90 minutes of continuous recording. Charging takes about one hour.

Can I replace the lenses?
Yes! Most Lensly frames are designed with removable lenses, allowing you to swap in polarized, tinted, or prescription lenses.


📱 Connectivity & App

Do Lensly glasses have an app?
Yes! Lensly utilizes Cyan App. 

Are the glasses compatible with iPhone and Android?
Yes, Lensly glasses are compatible with both iOS and Android devices.


đźšš Orders & Shipping

Where do you ship?
We ship worldwide! Orders are processed within 1–2 business days and shipped from our U.S. or international fulfillment centers depending on your location.

How long does delivery take?
Average delivery time is 7–15 business days, depending on your country. You’ll receive tracking information once your order ships.

Can I cancel or change my order?
Orders can be modified or canceled within 12 hours of purchase. After that, we begin processing and cannot make changes.


đź’ł Payments & Returns

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

What is your return policy?
We offer a 30-day return guarantee. If you’re not fully satisfied, contact our support team within 30 days of receiving your order for an exchange or refund.

What if my product arrives damaged or defective?
Reach out to us immediately at support@lensly.co with your order number and a photo/video of the issue. We’ll make it right — guaranteed.


🕶️ Support & Warranty

Do Lensly glasses come with a warranty?
Yes, every pair includes a 1-year limited warranty covering manufacturing defects.

How can I contact customer support?
You can email us anytime at support@lensly.co — our team is happy to help!